Brenda Bennett-Learmonth April 29, 2006 Dear Re-My Sport I wanted to thank you for your help and advice. I appreciated the time you spent with me as a new cyclist. You are extremely knowledgeable about cycling and your passion and enthusiasm are contagious. Thank you again for everything. Sincerely, Brenda Bennett-Learmonth

Carol Zweep Thanks for braving the weather and coming out to speak at the 5km and Learn to run clinics. Very informative talk and loved the props you brought. I sent an e-mail to the whole group about your store and encouraged them to go and visit. I certainly will this summer. Thanks again.

Don Brown I would like to take this opportunity to thank you for holding the bike repair seminar last night. As a relatively new rider, I found it very informative and benefited from it. I would now feel very confident on being able to fix a flat tire and the small “tricks” learned from you would make it that much easier.

Enrique Preza Hi JP, I wanted to say thanks for your help and adjusting my cleat last night. I went out for a few more kms (20) after the adjustment and I felt no pain. I will go out again tonight to test it one more time and hopefully I won’t have to come back on Wednesday. Again, thank you for your great service. Regards, Enrique Preza -

Erik Davis JP / Andrew, Thanks for your support on the Cycle 4MS Team fitting…YOU WENT WAY OVER!!!! Lots of guys, commenting on previous fits vs yours!... Erik

Heather Campbell January 19, 2007 To the Re-My Sport Team: I want to thank you all for the incredible service I have experienced from your store over the past 3 years. When I came to your store for the first time I couldn't believe the patience and knowledge you displayed as you helped me choose my bike. The bike fitting I received as part of the purchase was amazing! I have had experience with bike fittings elsewhere and so I can say that the care I received with my bike fitting was unparalleled. You're much more than a bike store - you're your own small community that not only offers great product, but a great experience as well. I know that many customers feel so at home they come in just to chat with your friendly staff - I think they feel like they are part of the big Re-My Sport family. Thanks for being an amazing store! You have earned my loyalty and I can't imagine shopping anywhere but at Re-My Sport for all my cycling needs. Sincerely, Heather Campbell

Ian Wilson April 14, 2006 Dear Re-My Sport I thought you just bought a bike. WOW was I wrong!! It’s nice to see that customer service is alive and well. I can’t believe you spent close to two hours with me fitting the bike and getting me everything I needed. I can’t say enough about the service it was well worth the drive from Barrie. Thanks Ian Wilson Travel Only

Jean Laforest October 16, 2006 Dear Re-My Sport I just wanted to say thanks on the purchase of my new Trek Pilot 5.0 I went on our annual ride to Niagara-on-the Lake on Sunday and let me tell you that the bike performed wonderfully. It was such a difference compared to riding my GT Nomad Hybrid. I was faster, stronger than ever before. The hills were a breeze to climb up and I wasn't winded at the end. We rode 130 Km at an Average Speed of 28.6 km/hr! Not bad for a bunch middle aged guys! This year, I wasn't the last rider! My brother-in-law came in last where he usually comes in first. The difference... All the other guys had newer bike and he has an older (20yr+) Italian road bike. The pressure is on him to get a new bike. You can guess where I want to take him to look for a new bike! Thanks to the Re-My Sport Team for spending the time with me to make sure that the bike was the right bike for me. Never once did I feel pressured in buying and you guys took all the time that I needed. All the best and Ride On!

Jeff Rush Rode Sunday and it was glorious. Bike handled very well. Thanks for all the help. You guys take that extra step.

Jeremy McQuay I just wanted to drop you a quick note to say thank you very much for talking the time to get me set up on my new Cannondale. Buying a bike from Via Ciclante was the best buying experience I have ever had. You took all the time in the world to get me on the right bike and make sure I was fit to it properly. I have already recommended you to two other people. I would not hesitate to recommend you to a friend. Thanks again and I am sure I will be seeing you again soon. All the best

Joe Tavano John Paul, I wanted to extend my thanks for the excellent service that I have received from you and your staff for the past several years. From bike maintenance, to gear, to advice and fittings , you guys have been fantastic. My buddy was so impressed with your staff that he decided to leave his long time bike shop and come to you. As a fairly new rider, I’m impressed that I’m able to meet high caliber athletes in your shop and receive as much attention as they do. Great job!

Joe Zubek July 2004 Re-My Sport Bike was pure speed! Average 36km/h over 90k in Peterbourgh.

John Poulsen I thought that I would just drop you a line to say how thrilled I am with my new Look 586 I purchased from you. The bike handles and rides so sweeeet! It seemed that the faster I went; the smoother and better handling the bike was. I just completed a 2-day ride with Tour for Kids. The first day; I rode from Peterborough thru to just north of Halliburton for a total of 165km averaging 29km/h. The second day we rode from Halliburton thru to Markham totalling 204km averaging 31km/h. Over the course of those two days; the bike was flawless! Never have I felt more comfortable on a bike for that distance; it was a perfect bike for the ride! The time that you had spent with me to dial in the fitting was perfect. The entire purchasing experience was a pleasure and I would happily recommend(and do) your store at any time. Thanks so much for your professionalism and taking care of me.

Kyla Werrett May 26, 2009 Dear JP, I wanted to take the time to send you a note to thank you for all of your help with the purchase of my first triathlon bike. My experience with Re-My Sport and now Via Ciclante has been nothing but fantastic, from the first time I walked into Re-My Sport in the summer of 2008, to the purchase of my new Kuota K-Factor bike in March 2009. JP, you have certainly exceeded my expectations through the purchase of my bike. From our first consultation, to fixing minor issues after the purchase of the bike. I certainly appreciate all the help, suggestions and advice you have provided me throughout the purchase process. I absolutely love my new bike and would recommend both Via Ciclante and Kuota to anyone. My K-Factor has made a significante difference in my training and confidence on the bike, which I know will go along way to help me achieve my goals. Thank you (to you and all of your staff) for the outstanding customer service and sales support. Sincerely, Kyla Werrett

Laurie Smith Hi Matt, J-P, and Jay, Thanks so much for all your help over the past week - you guys are great. I really appreciate the time you took to help me and help me get such a great bike :) Have a great weekend! Sincerely, Laurie Smith

Lorraine February 4th 2010 Just wanted to say a very BIG thank you for all of your time with me the other day. It was a pleasure- I can see why Fernando speaks very highly of you and recommended you and your shop. I love my bike! Love my shoes, helmet, bike shorts- gloves...water bottles- love it all! You'd be happy to know that I was on my trainer yesterday for 20 minutes and 40 min today- that's huge for me! Working on cutting down on sugar. That may take more time.... Thanks for all of the tips!

Mary McPherson January 19, 2007 Dear Re-My Sport Many, many thanks for taking the time from your busy day to fix up the Tim Horton’s bicycle. We are using the bike as a prize at our gala and thanks to your handiwork; it should generate some great bids. We appreciate all your support to our Hospital. Thanks again

Matt April 24, 2005 Dear Re-My Sport Hey this is Matt Grundle I just wanted to email you back to say thanks for all the help you guys were and this bike is definitely sweet. Well anyways thanks again for everything and I will surely have fun riding this bike.

Michael Hudson President Re: Brampton Cycling Club – 2006 Awards Banquet Thank you Re-My Sport, On behalf of the board and membership of the Brampton Cycling Club, I wish to extend our thanks to you, your team and families for donating so generously to our annual banquet. As you may be aware this banquet is held to celebrate the achievements of those in our club who have set goals, focused their training and put forth a full effort to teat their strength in cycling event. Many of our new champions are women and that is a direct result of improved retail environments and investment in female specific inventory by leaders like Re-My Sport. Our club is richer for it and that in it self rates special thanks. The relationship between the Brampton Cycling Club and Re-My Sport goes back more than 30 years and it’s companies like yours that make the difference. We look forward to a continued relationship as the BCC strives to promote our sport to youth and new riders through new and innovative programs to be launched this coming spring. See you on the road,

Mike March 29, 2006 Dear Re-My Sport I love my new bike – you were 100% right about the feel and the ride quality of LOOK. In fact I have not been so excited after riding a new bike in many years. Why didn’t I listen to you sooner? If any of your customers are delaying getting their new LOOK bike, let me say that I have used look products for over 20 years and the bike lives up to my expectations of superior quality and design. This bike delivers power to the road; both climbing hills and straight out flat speed are better – far better. The bike delivers a super smooth ride and is predictable through high speed hard cornering. Wow, it’s so light! Any bike is only half of the package – service is also important. You and the team at Re-My have proven that service is a priority and the quality of the assembly only proves this once again. Great job, thank you. See you at the races,

Pamela Just want to thank you for repairing my bike it runs like new. I should have come there in the first place!

Peter and Heather Shilton August 14, 2002 Re-My Sport Heather and I want to thank you very much for the exemplary service extended to us last evening during the purchase of Heather’s new Cannondale R800. She went for a short 10km ride before work this morning and loved it! She is really looking forward to the MS 150 ride this weekend. Again thank you for all your help last night. There is no question we will be seeing you again and I have already made a recommendation about your store to another party. Kindest regards, Peter and Heather Shilton Cayuga, ON.

Rod Kayser June 08, 2009 J-P. Did Ottawa Rideau this weekend on the new Kuota. Ottawa-Kingston-Ottawa, 360k over 2 days. Loved the ride. Thanks again for all your professionalism.

The Brampton Cycling Club The Brampton Cycling Club would like to sincerely thank RE-MY SPORT for sponsoring our club’s inaugural criterium racing event held on Sunday, August 10 , 2008 at our Ironbridge course in Brampton. Located in the business park at Mississauga Road & Hwy 407, the all day event on closed roads attracted more the 125 racers of all ages from right across the province. Various age categories were contested for medals, cash and prizes. Sanctioned by the Ontario Cycling Association, the event also featured a Youth Race segment, that saw 25 youngsters as young as 8 – 10 years old compete for medals, and all kids received prizes in their respective age categories. The contribution made by your organization greatly helped to make this cycling event a huge success. Please find attached with this notice the link as posted on our clubs’ website and some photos taken during the various podium ceremonies.

The Kindergartens at Kendellhurst Academy March 20, 2006 Dear Re-My Sport Thank you for showing us all the gears and gadgets on the bikes. We learned that helmets come in all shapes and sizes, and helmet safety is important. Thank you for answering all of our questions, we had a great time.

Tony C August 28, 2006 Dear Re-My Sport I would just like to say thank you for the great tune-up done while I was away. Picked my bike up with no delays. I just got back from a quick ride and it's running beautiful. Thanks again

Tony Lemay Thanks for attending our first Ride Leadership training Seminar and a special thanks to JP for taking us through a most informative 2 ½ hr session. I took notes and am in the process of putting what we learned together in the form of a Guide which we can use going forward. A computer virus and the Olympics are slowing me down. Meanwhile I thought Kathleen’s observations below are appropriate and germane. If you start at the bottom and read up you will get a sense of how our leaders support each other and how we communicate

Tony Morelli Hi J.P. I wanted to thank you for all your support this year in my quest for best. As you know I had a tough season last year without a season due to injury. This year, with the ongoing help of yourself and your awesome team in your shop I had a very successful season posting PB's at each of my events topped with the opportunity to race at the Ironman World Championships in Kona Hawaii. Who could ask for anything more! I want to thank you for the time and care you took in providing me knowledgable advise on the purchase of my new Look 496 Triathlon Bike. I have loved it from the first ride and have never looked back. I would also like to commend you on your outstanding professionalism and quality in my bike fit. I have to say your level of service is far superior to any others I have experienced in the past including the assistance of your bike mechanics helping me in a pinch just hours before a race. I highly recommend you to any cyclist/triathlete looking who is looking to get started or looking for an upgrade!

Warren Lampitt I would like to take this opportunity to thank you and Jay for facilitating my latest acquisition. Between the frame itself, catering to my component swaps, and expert fitting, the entire experience was excellent. I have put a few miles on the Slice and, although it is still early, every ride is an opportunity to appreciate how incredible that bike is. At the same time, riding the TT bike has given me a new appreciation for my SystemSix. Thanks again.

Warren Lampitt Hi J.P, Andrew, and Jay, Thanks for kitting me out with the C’dale SystemSix. Between the competitive pricing, the kind advice, and the thorough fitting, the experience, from start to finish, was excellent. I took it out for a spin yesterday after delivery and it is clearly a bike that I will have to work hard to live up to. Thanks again, W