Here at Via Ciclante we believe in the brands that we sell to you. We respect our brands, and take pride in providing you great products with exceptional service. Now, what happens when things do not go perfectly to plan? That is where warranty and expertise comes in.
Every new bike purchased and assembled at Via Ciclante will be warrantied for a period of 90 days to assure your peace of mind. Now let’s get to it, and explain the journey a bit further. This explanation is to provide a better understanding of the processes before you receive your bike. Bikes are always shipped in a box, and are marginally assembled according to each manufacturer's decision. Some brands decide that the shop should assemble the complete bicycle, with each part being handled directly by the retailer. All assembled bikes are handled with care and attention to detail in order to have the bike ready for you to ride and enjoy.
Any, and all mechanical services done at our shop will be warrantied for a period of 30 days from the time you pick up your products and/or repair.
Bicycles, Parts, Accessories and Clothing follow each manufacturer's warranty policy. We are at the manufacturer’s discretion when determining a flaw or defect. You can trust that we represent both you; the customer, and the manufacturer in this process. This means that our intention is to be fair and do what is right.
Via Ciclante is not responsible for approvals of any warranty claim. Each manufacturer has its own warranty process and ultimately has the final decision.
Bicycle brands warranty their frames and forks, however, they do not warranty other parts on the bike. This means that each original manufacturer will be directly responsible for determining warranty.
The necessary labour involved in replacing a broken part of a bike or frame replacement is not covered by any manufacturer. You, as the customer, will be responsible for paying labour costs involved with this process.
To make your life easier, and more importantly for you to be aware of warranty policies we selected a few of our main brands and posted the direct link to their official warranty page.
Personal Information Disclosure: Via Ciclante will not trade, rent or sell your personal information. We respect your confidence and will act with prudence and good judgment to shelter your private information.
This Site and the materials are the property of Re-My Sports inc. and it’s licensors, and are protected by copyright and other laws. Trademarks- The trademarks, service marks and logos (the “Trademarks”) used and displayed on this Site are registered and unregistered Trademarks of Re-My Sports inc. and others. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner.
Items Purchased in Store - For fast, easy returns, keep your receipt. It ensures that you get the proper credit for your purchase, also helps our associates process your return quickly. Returns will be accepted with an original sales receipt within 14 days of purchase. We will credit the return to the same method of payment as the original purchase. Any return without a receipt that we can locate a receipt from our transaction database will receive a store credit. Any purchase made by a gift card will be refunded as a store credit. Cancellation of a layaway after 3 months will forfeit the deposit in full. See our sales associates for more details. All bicycle sales are final.
E-com Returns - the cost of out bound shipping will be deducted from returns. Refunds in including shipping will be granted when the shipping error was due to a defective or incorrect item.
We accept Visa, Mastercard, American Express, Money orders, certified cheques or cash for any transaction denomination. All transactions must be made in full at the time of pick-up or prior to the delivery of the product or service.
Your Gift Card is issued by Via Ciclante and has no expiration date. The Gift Card can be activated at the time of purchase. The value applied on your Gift Card is a pre-payment only for the purchase of products and services from Via Ciclante. No credit card, credit line, over draft protection or deposit account is associated with the Gift Card. The Gift Card may not be returned, redeemed or exchanged for cash. No interest, dividends or any other earnings on funds deposited to a Gift Card will accrue or be paid or credited to you by Via Ciclante. The Gift Card will not be replaced if lost or stolen and Via Ciclante will not be responsible for any unauthorized transaction on the Gift Card.
Shipping rates are determined by dimensional weight and destination. To determine the shipping rate for a specific product, enter the delivery postal code and the box dimensions of in the CANPAR Shipping Estimator tool. All shipments will leave our premises within 24-72 hours after a warranty or special order has been received.
Your feedback, suggestions, survey information and comments are solely to monitor and/or improve the use and features of our Store. We ensure confidentiality and the promise to add your comments to our Continuous Improvement programs.
Please email your suggestions to [email protected].